What kinds of mistakes do organizations make when dealing with change?

They confuse reliable knowledge with the illusion of knowledge.

Why didn’t you see that coming? Probably because you weren’t really looking!

Some of what you think that you know is fine, but some isn't. Here are a few of the forms that the illusion of knowledge can take, blinding an organization until it is too late:

Decisions can be no better than the knowledge upon which they are based. In a rapidly changing world traditional approaches to knowledge just don't cut it. These are a few of the things that will bury you if you let them.